All the products offered on this website include free delivery to Mainland United Kingdom. We always want shopping to be a pleasant and satisfying experience for you and expect you to receive your products quickly and in pristine condition. In order to achieve this, most of our deliveries are carried out by a bespoke delivery company who have experience in handling our products and who we have close contact with throughout the delivery process.
Delivery must be to the credit/debit card billing address. This is a precautionary measure we’ve had to implement to protect you the customer. Unfortunately fraudulent use of credit cards still exists and this is one of the ways we ensure that no one is using your card illegally. We hope you understand that this requirement is for your protection.
Estimated delivery times are shown on each product page. If the product you have chosen is not a stock item, we wait for the goods to come into our warehouse direct from the Manufacturer. All items then go through our stringent quality control department. Once all items have been thoroughly checked we will then contact you to arrange a delivery date.
Smaller items such as flexible chimney liners will be delivered by a courier. You will be contacted beforehand and a convenient delivery date agreed. This is an all day ground floor doorstep service, a signature is a requirement and you must check your items within 24 hours and report any damages to us within a reasonable time.
Large items will be delivered by an established, professional freight forwarder and will arrive palletised. You will receive a phone call prior to delivery to book in a convenient delivery date. This is an all day ground floor doorstep/kerbside delivery. Drivers are not insured to enter your property and as most palletised deliveries will need two people you will need to make arrangements to have someone there to help you. All items must be checked for damage in front of the driver before being signed for. In the unlikely event that damage has occurred please contact us immediately.
Scotland, Highlands and islands and Ireland
Wherever possible we aim to provide a free delivery service to Scotland and Ireland, however deliveries to certain areas may incur an extra charge. Please provide your postcode to our sales team for confirmation. If you are outside the United Kingdom certain products on flames.co.uk may be available to order. Please contact us at firstname.lastname@example.org for a tailored quote for shipping.